Return Policy
FARIZAL HARDWARE TRADING

1. Return Eligibility
1.1. Customers may request a return within 7 days of receiving their order.
1.2. To qualify for a return, the item must be:

  • Unused, undamaged, and in its original packaging.
  • Accompanied by the original receipt or proof of purchase.
    1.3. Some items are non-returnable, including clearance items, promotional products, and customized goods.

2. Return Process
2.1. To initiate a return, customers must contact us at [Your Contact Information] with the following details:

  • Order number
  • Reason for return
  • Supporting photos (if applicable)
    2.2. Upon approval, customers will receive return instructions, including the return shipping address.
    2.3. Items must be returned within 7 days of approval.

3. Return Shipping Costs
3.1. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
3.2. We recommend using a trackable shipping service to ensure the return reaches us safely.
3.3. If a return is approved for a defective or incorrect item, we will cover the return shipping costs.

4. Inspection & Refunds/Exchanges
4.1. Once we receive the returned item, it will be inspected for eligibility.
4.2. Approved returns may be processed as:

  • A replacement or exchange (subject to stock availability).
  • A refund issued via the original payment method (if applicable).
    4.3. Refunds will be processed within 7-14 business days.

5. Non-Returnable Items
5.1. Returns will not be accepted for:

  • Items damaged due to misuse or improper handling.
  • Change of mind purchases.
  • Items returned beyond the 7-day return period.
  • Items without prior return approval.

6. Changes to Return Policy
6.1. FARIZAL HARDWARE TRADING reserves the right to modify this Return Policy at any time.
6.2. Customers are encouraged to review this policy periodically for updates.