Refund Policy
FARIZAL HARDWARE TRADING
1. Eligibility for Refunds
1.1. We offer refunds for eligible products within 7 days of receiving the order.
1.2. To be eligible for a refund, the item must be:
- Unused, undamaged, and in its original packaging.
- Accompanied by the original receipt or proof of purchase.
1.3. Certain products, such as clearance or promotional items, are non-refundable unless they arrive defective or damaged.
2. Refund Process
2.1. To request a refund, customers must contact us at [Your Contact Information] with the following details:
- Order number
- Reason for refund request
- Supporting photos (if applicable)
2.2. Upon approval, customers will be required to return the item to our designated address.
2.3. Refunds will be processed within 7-14 business days after we receive and inspect the returned item.
2.4. Refunds will be issued via the original payment method. If this is not possible, store credit may be provided as an alternative.
3. Non-Refundable Situations
3.1. Refunds will not be issued for:
- Items damaged due to misuse or improper handling.
- Change of mind purchases.
- Returns made beyond the 7-day refund period.
- Items returned without prior approval.
4. Return Shipping Costs
4.1. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4.2. We recommend using a trackable shipping service to ensure the return reaches us safely.
4.3. If a refund is approved for a defective or incorrect item, we will cover the return shipping costs.
5. Changes to Refund Policy
5.1. FARIZAL HARDWARE TRADING reserves the right to modify this Refund Policy at any time.
5.2. Customers are encouraged to review this policy periodically for updates.