Delivery Policy
FARIZAL HARDWARE TRADING
1. Shipping & Delivery Areas
1.1. We provide delivery services within Malaysia.
1.2. Certain remote areas may have limited delivery options or extended shipping times.
2. Delivery Timeframe
2.1. Orders are processed within 1-2 business days after payment confirmation.
2.2. Estimated delivery time:
- West Malaysia: 3-5 business days.
- East Malaysia: 5-10 business days.
2.3. Delivery times may be affected by external factors such as public holidays, weather conditions, or courier delays.
3. Shipping Fees
3.1. Shipping fees are calculated based on the weight, size, and delivery location of your order.
3.2. Free shipping may be offered for orders above a certain amount, subject to promotions.
4. Order Tracking
4.1. Once your order is shipped, a tracking number (if available) will be provided via email or SMS.
4.2. You can track your order through the courier’s website using the tracking number.
5. Failed Deliveries & Address Issues
5.1. Customers are responsible for providing accurate shipping details.
5.2. If an order is undeliverable due to incorrect address details or failed delivery attempts, re-delivery charges may apply.
5.3. If an order is returned to us due to non-collection, customers may request re-shipment at their expense.
6. Damaged or Missing Items
6.1. If you receive a damaged package, please contact us within 48 hours with photos of the damaged item and packaging.
6.2. Missing items must be reported within 48 hours of receiving the order for investigation.
7. Self-Pickup Option
7.1. Customers may opt for self-pickup at our store location.
7.2. Pickup orders must be collected within 7 days of confirmation.
7.3. A valid order confirmation must be presented during collection.
8. Changes to Delivery Policy
8.1. FARIZAL HARDWARE TRADING reserves the right to update this policy at any time.
8.2. Customers are encouraged to check this page for updates.