At Farizal Hardware, we understand that sometimes plans change. We aim to make our cancellation process as clear and hassle-free as possible.
Order Cancellation:
- Orders can be cancelled within 24 hours of purchase for a full refund, provided the item has not yet been shipped or prepared for delivery.
- If the order has already been processed or shipped, cancellation is no longer possible. However, you may be eligible for a return or exchange (please refer to our Return Policy).
How to Cancel:
- To cancel an order, please contact us immediately via phone or email with your order number and reason for cancellation.
Custom Orders:
- Custom or special orders are non-cancellable once confirmed, as they are made to your specific requirements.
We appreciate your understanding and cooperation. If you have any questions, feel free to reach out to our customer service team.